OUR POLICIES, TERMS AND CONDITIONS

*Updated 9/15/2024

GENERAL

We take orders on a first-come-first-serve basis, depending on availability.  We recommend placing an order as soon as possible, as we cannot fulfill last minute orders.

To secure your order on our calendar, we recommend payment in full.  Please note that payments are nonrefundable and are used to purchase the necessary supplies for your order.

If your event is canceled due to illness or emergency, we may be able to transfer your entire order to a future date without the loss of your deposit (48 hrs notice or more is ideal).

Please do not use social media accounts for placing orders—these conversations are the property of the social media host, not me—and can go to spam.  Using my website form ensures your communications go directly to me. 

CUSTOM CAKE POLICIES

Payment Policy

1. **Deposit Requirement**

- A 50% deposit is required for all cake orders upon acceptance of your quote.

- A deposit must be paid to confirm and secure the order.

2. **Full Payment Deadline**

- Full payment for all cake orders must be received no later than one (1) week prior to the scheduled pick-up date.

3. **Failure to Comply**

- Orders without the required 50% deposit will not be considered booked.

- Orders not paid in full by the deadline may be canceled.

4. **Refunds and Cancellations**

- Please refer to our separate refund and cancellation policy for details.

Last-minute cake orders (less than 1 week advance notice) are subject to a $15 rush fee.

If we agree to accommodate a last-minute cake for you, payment must be made upon your acceptance of your quote—no exceptions.

REFUND & CANCELLATION POLICY

FULL REFUND if your order is canceled at least two weeks (14 days) from the due date. We will notify you to let you know if your refund is approved. If approved, your refund will be to the original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@yummyafbakery(dot)com.

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for anything ‘customized’.

If you try one of our products and just don't care for it, we hope you try something different next time; refunds will not be given.

PICK-UP POLICIES

Please inspect your order upon reception and let us know immediately if you feel your order is incorrect or unacceptable.  Once you or a designated party has picked up your order, it is considered "accepted".  

All products are the responsibility of the customer once they leave our hands. We are not responsible for any damage that occurs once they leave our hands or at any time thereafter. You will be given instructions on how to carry, transport, and store your baked goods upon pick up. Keep in mind that all of our baked goods are very fragile due to the lack of structural ingredients such as gluten and eggs, and damage can easily happen if not handled properly (melted frosting, frosting cracks, smudges, breakage, etc.) We only give refunds per the refund policies stated.

Pick-up windows are 30 minutes long. If your order is not picked up during this window, we cannot guarantee we will be available.  If you need to change your pick-up time, please communicate with us via text. 

If no one comes to pick up an order, we will attempt to reach the pickup contact.

If the pick-up contact is unreachable, we will attempt to reach the purchasing customer.

If no one can be reached, we will keep the order for 1 business day after the pick-up date & time initially agreed upon. After 1 business day, the order will be discarded (with NO refund).

**DELIVERIES

Deliveries are arranged by request only. Our delivery fee is currently $30. If you are getting our products delivered, there MUST be someone there to meet our driver. WE CANNOT LEAVE ORDERS ON DOORSTEPS—no exceptions.